US logistics firm XPDEL to invest about Rs 370 crore in India; to start with three markets

The company plans to start with Delhi NCR, Mumbai and Bengaluru and expand to 20 markets in India over the next two years.

US-based e-commerce fulfillment center network XPDEL on November 18 launched its operations in India, and has plans to invest approximately $50 million (Rs 370 crore) over the next five years in supply chain logistics and technology with its partners.

The company plans to start its business with three markets - Delhi NCR, Mumbai and Bengaluru - wherein it will offer a range of technology-enabled solutions for the country’s expanding e-commerce market.

“We plan to deploy approximately $50 million over the next five years in network for supply chain logistics and technology with partners. Subsquently, we plan to expand our footprint to 20 markets by end of 2023 to provide nationwide coverage. As part of our global expansion, the company aims to launch in Europe and Canada by 2022,” Manish Kapoor, founder and global CEO of XPDEL, told Moneycontrol.

“We have already built and tested solutions in the US. India is the fastest growing e-commerce segments, we are looking at the end-to-end supply chain. Other players thinking of last-mile delivery and other pieces of it. Our mission is to help the small and medium businesses to succeed,” he said.

XPDEL is currently piloting in three markets – Delhi, Mumbai and Bengaluru. “We are looking at nano fulfillment centres, which will be closest to the customers’ neighbourhood for quick delivery. But the products are coming from somewhere into these nanos. Those are bigger facilities which we call micros. We have a number of partners lined up for real estate as well as buildings where we can go and operate,” said Kapoor.

India’s eCommerce sector is expected to reach $ 111.40 billion by 2025 from $ 46.20 billion in 2020, signifying an annualized growth of 19.24%. Grocery is expected to be one of the key pillars of growth and it is predicted to reach $18.2 billion in 2024 from $1.9 billion in 2019, expanding at a CAGR of 57%. With its aggressive growth plans and technological architecture and focus on accurate and speedy deliveries, XPDEL claims it will play a critical role in supporting this spurt in growth for eCommerce business in the country.

By the end of next year, the company is targeting at least 20 markets in tier 1 and tier 2 cities, with Assam being the next market, Kapoor added.

“We will be setting up 20 micro fulfilment centres in two years, which will have a footprint in the range of 10,000-75,000 square feet and we are exploring a model for setting nano-fulfilment centres which will have an area of 2,000-5,000 square feet,''  said Ashish Chadha, co-founder and CEO, XPDEL-APAC.

“The Indian eCommerce industry offers promising opportunity and we are addressing the key challenges related to logistics and inventory.  Our first customers are from the automotive and personal care verticals who have taken the lead against competition by partnering with XPDEL. We will also be contributing significantly in employment generation by creating thousands of job opportunities,” said Chadha.

The company is building on XPDEL’s success in the US "that is engineered with customer density analytics, network design, efficient operations, optimized logistics and advanced technology," said Jon Johnson, Vice President, Strategic Initiatives.

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Check out these attributes of a fulfillment center

 A fulfillment center has a significant role to play in the success of your e-commerce store. Making the right choice is imperative for your business's bottom line. These are the top factors to consider when selecting a fulfillment centers in New York:

1. Location 

You need to ensure that the center is located close to your customer base. Why? Because invariably customers today expect fast deliveries! The closer the fulfillment center is to the customer, the faster it will be able to service their order. It also means lower shipping costs, making a difference to your operation costs. 

2. Speed

Delivery speed is one of the key features that customers look forward to when ordering online. Your brand cannot afford to go slow. Choosing the right partner can help fulfill orders fast. Your delivery speeds not only determine sales and revenues one time; it affects your repeat business prospects. Hence, it is important to review the delivery speeds of the fulfillment center before getting them on board. 

3. Returns

Returns are of two types – uncontrollable, for example, where a customer does not like a product, and controllable, where the delivery delay could be a reason for return. Since about 30% of orders online are returned, it is essential to find a partner for warehousing and fulfillment  USA that will work hand-in-hand with your business to mitigate controllable returns.

4. Costs

Hiring the right fulfillment center should help you save money. If not, you are doing business with the wrong partner. Costs that get saved in the long run are – overhead costs, labor costs, cost of packing supplies, and more. Even if the upfront costs are high, ensure that your partner offers you attractive deals so that you can make some savings in the long run.

Conclusion

Having a great product or an enviable marketing strategy is not enough. To achieve business goals, you need the best partner for warehousing and fulfillment in the USA.

What is the role played by fulfillment companies?

Although the terms fulfillment centers and warehouse are used interchangeably, they have distinct connotations. These buildings are large and are meant to hold inventories and stocks for businesses that sell goods. However, the services offered by them are quite different. When we refer to a warehouse, we're usually talking about a company responsible for storing bulk quantities of products for prolonged periods. A warehouse is a spacious center and industrial space meant to house inventories in bulk quantities.

A fulfillment center is a physical space through which a 3PL or third-party logistics provider ensures eCommerce retailers fulfill all customer orders. A fulfillment center in California works by promptly taking online orders from consumers while relieving eCommerce retailers of challenging yet crucial processes. Fulfillment center operates to ensure customers can receive orders at their doorstep. A 3PL fulfillment warehouse in the USA works to store eCommerce retailers' inventory to fulfill customer orders strategically.

After a consumer places an order on an eCommerce platform, inventories are picked and packed into boxes. Next, they are labeled for transfer and shipment purposes. Fulfillment centers can optimize both business-to-consumer and business-to-business orders. In the context of business-to-business orders, a large volume of products is sent to a retailer, whereas, in the case of business-to-consumer orders, the goods are shipped to an individual's doorstep. The fulfillment warehouse service in Dallas has the edge over the inactive or static warehouses. These fulfillment warehouses can be discerned due to continuous movement and complex functions. Besides, the services offered by these centers are as follows:

• receiving inventories
• creating pick lists and picking up products
• assembling and kitting items
• labeling shipments
• packing boxes and packages
• shipping orders
• management of returns

Whether you're a small-sized or large-sized online seller, you can eliminate packing and storing tasks by reaching out to a fulfillment center. 

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What is the role played by fulfillment companies?

Fulfillment is a process whereby a third-party logistics provider or third party is responsible for the customer order on behalf of an eCommerce retailer. It can include services like shipping, management of inventories, warehousing, and many more. These steps are accomplished within a fulfillment center, and these processes are useful for several reasons.

 It will allow the eCommerce seller to endorse these responsibilities to experts while handling more important business duties like marketing, product selling, and so on. Fulfillment centers are properly functioning machines. These centers operate in an outstanding, systematic, and functional manner, ensuring the sales function is laid in capable hands.

The process of operation of fulfillment companies are as follows:

• Ecommerce business suppliers can transfer their products directly to a fulfillment center: An eCommerce retailer can outsource their fulfillment duties to fulfillment companies. After establishing a business relationship, the supplier of eCommerce business products will send the entire product to a renowned fulfillment center.
• Fulfillment centers are packed with eCommerce selling items: The best fulfillment companies in New York can store the inventories within their warehouse safely. Next, they'll get the packages ready for shipping orders once they are processed. Most of the fulfillment centers aim for inventory management.
• Online customers can purchase directly from eCommerce sellers: The customers can shop online on the website of the eCommerce seller by selecting the items they are willing to purchase. Next, customers can place the order while paying for the orders through the eCommerce store's website.
• Order will be sent to fulfillment center: Once the consumer has placed their order, the order details uploaded on the website are transferred to the fulfillment center. This can be completed through an integrated platform or an automated application. Next, the order fulfillment process can be brought to motion by a specific center. You can rely on a Shopify fulfillment center. 

What Fulfillment Services Do the Best Fulfillment Companies in Dallas Offer?

While customers place an order online, they expect prompt service quicky delivery of their product. Customer satisfaction depends on the fulfillment company you work with. Fulfillment companies focus on processing and delivering the product ordered through the site online. The process includes storing the inventory, receiving and processing the order, picking and packaging the product, shipping the order, and other services. So you must choose the right fulfillment company that satisfies the customers along with the business owner. And there are several fulfillment services that the fulfillment company offers. 

 

The fulfillment company picks the orders once it is received and prepares the goods to be shipped. This is known as pick and pack. These fulfillment centers also make it easier when it comes to returning the products or any refunds. They guarantee you the correct orders. The orders are accurate and are delivered without any delay. The fulfillment companies also allow the customers to track their products through every step of the shipment process. The company also ensures a good customer experience and also helps in building up loyalty. The cost is also less compared to other companies. Fulfillment companies provide 24x7 access to customer care services. If there are any doubts, queries, or updates, you can contact the customer care provider. Fulfillment companies also ensure the goods are delivered on time at the lowest cost. They also set up live dashboards to track the inventory. Even if there is a sudden increase in orders, the fulfillment company comes up with solutions without any hassles. These fulfillment companies also provide you with a platform to ship your products on a global level. 

 

There are the best fulfillment companies in Dallas as well. Dallas 3PL warehouse helps in all stages of the shipment process, from picking the order to delivering the product to the customers. 

Does My Business Need a Fulfillment Center?

In today’s world, many companies and businesses use eCommerce as a platform to sell their goods solely through the internet. And with the help of a fulfillment center, businesses can perform better when it comes to storage, packaging, shipment, and other services. When it comes to services, fulfillment centers have the right people well-versed with the software and equipment needed for the fulfillment process. By partnering with a fulfillment center, the process can seem effortless. 

 

Fulfillment centers provide online businesses with the space required to store all the goods without directly managing the inventory. Inventory management becomes easier as business owners can now focus more on other areas. There are multiple pros of working with a fulfillment center, and one of the essential benefits is that you can take your business on a global level. Having international networks, you can take orders from all around the world, and there are great Fulfilment centers in New York too. The people involved in a fulfillment center have the right skills and expertise in different services areas. Once they receive the order, they pick the product out and package it accurately. They also select the best shipment method so that there isn’t any delay in delivering your order. These fulfillment centers also allow the customers to track their products so that they don’t get worried. 

 

Fulfillment centers offer customer support through apps or emails, which allows easy returns, refunds, or exchanges, helping to improve customer experience. As your business grows, your online site is bound to gain more traffic. In this case, with the help of fulfillment centers, you’ll be better equipped to handle the increase in orders. By partnering with fulfillment centers, you can eliminate the higher costs and pay for only the services you used. Fulfillment centers are established in every part of the world. Warehousing and fulfillment USA is one of the best amongst many.

What are the things you should consider when selecting warehouse fulfillment services in the USA?

Suppose you're looking forward to hiring an eCommerce fulfillment company and hand off the fulfillment duties to a third party. In that case, you'll have to look for some of the best fulfillment companies in Los Angeles that offer exceptional services. While narrowing down your choices, you should consider some important factors. Before hiring a fulfillment service provider or signing a contract to ensure your eCommerce needs are fulfilled, you must conduct ample research. You must avoid choosing any random organization you come across. Should you be willing to explore more topics like a fulfillment center and its operating procedure?

Fulfillment centers can vary in several ways, right from the services they provide to the rates they'll charge you. Next, you'll have to consider fulfillment services providers' capabilities and inquire about their capabilities and product offerings. You should ensure the organization you have chosen can handle your entire fulfillment and warehousing needs. Besides, it would be best to inquire whether they can handle all duties related to consumer services while interacting with your clients directly. Some of the questions you must ask during the interaction with the service providers are as follows:

• What are their shipping times?

• Do they offer two-day shipping?

• How many warehouses do they own?

• Where are their fulfillment centers situated?

Technology is paramount when it comes to determining the efficiency of warehouse fulfillment services in the USA. Technology offers speed and efficiency for optimizing your business operations while allowing you to expand your reach. Ask the company you've come across to describe the technology it uses and ensure these technological capabilities can fulfill your requirements. For example, if you're looking forward to automatically carrying your fulfillment processes, try to ensure your fulfillment company can integrate the automatic technology with the business's eCommerce platform. Consider a company's reputation before finalizing one. You must read forums, research reviews in Facebook groups of eCommerce segments.

How does a Fulfillment center in San Francisco work?

Any supply chain has two major hubs- one is the fulfillment center holds the goods before they are sent out or shipped for delivery. Another is the distribution center, which distributes the goods to respective customers. Fulfillment Center San Francisco has quite a bit of expertise in handling and taking care of the various products stored there right before shipping. These fulfillment center San Francisco helps the supply chains to remain stress-free about the pick-up and delivery process, as they execute it methodically.

Fulfillment USA goes through the below-mentioned steps before they can complete a delivery successfully:

1. Countrywide coverage: Any reputed fulfillment USA company takes care that they reach 98% of the total North American population within a day or two. Depending on how far your product needs to travel, they will come up with a short time limit and make sure your ordered product reaches you within those. Except for extreme situations like the pandemic or severe natural calamities, safe delivery of your product on time is guaranteed, no matter where you are in the whole of USA.
2. Optimized inventory:  This is a benefit for the supply chains to recruit fulfillment San Francisco companies. They will regulate, analyze and calculate inventory levels, performance metrics, customer response, and product performance for you. It helps largely in boosting your business growth in a wholesome manner.
3. Enhanced visibility: Everyone can see and track the position of their orders that need to be delivered. Updates are at your fingertips on the conveniently designed dashboard so that you can see your inventory and orders live at all times.
4. Simple returns: If something goes wrong with the products delivered and the customer decides to return them, fulfillment centers in San Francisco make it easier by scheduling the pick up at a proper date and time and executing the process faster to be shipped back.

This is how San Francisco's fulfillment works and makes your life easier as far as the product's order, delivery, and distribution are concerned.

3PL services and solutions by Xpdel

Xpdel offers a leading 3PL service provider offering technology-powered delivery and fulfillment service providers in the nation. We are known for providing great service at the right cost. At Xpdel, we do this using our unique methodology, lean processes, actionable metrics, customized technology, and strong leadership.

We help you to improvise the operations and find opportunities to grow and excel. To manage our fulfillment centers effectively we use our proprietary systems. Additionally, you will receive Live visibility of the inventories managed in multiple fulfillment centers, Real-time tracking of every order to complete the fulfillment process, Easy to scale capacity as per your requirement.

As a multi-channel fulfillment service provider, We offer Advance stock and serial tracking capability, Full visibility of your order and inventory in real-time, Accurate and fast, Pick-n-Pack, Automate SOP according to your business standards. As a leader in D2C (Direct to Consumer) Fulfillment and Delivery we offer 98% on-time delivery and 99% of the CSAT score with round-the-clock customer service.

Our fulfillment centers are strategically located in 11 major markets and are owned and managed by our team of experts. Along with fulfillment services we offer Visibility and Analytics. We offer a 2-day delivery service nationwide and same-day delivery in major cities. All our fulfillment centers and warehouses are managed by experts such that the fulfillment and delivery process are carried out effectively and efficiently.

If you are looking for expert assistance for a multi-location fulfillment service in channelizing your business process, we are your best choice. Our fulfillment management system manages the end-to-end operations including receiving, stowing, picking, kitting, packing, shipping, returns, and tracking. We ensure your business operations are carried out smoothly while you focus on finding opportunities to grow and excel. Engage with us today!

The benefits of being associated with a fulfillment company in the USA

Fulfillment is a process whereby a third-party logistics provider or a third party is responsible for delivering the goods to the consumers on behalf of an eCommerce retailer. The fulfillment processes include activities like shipping, inventory management, warehousing, and so on. Such steps are carried out within a fulfillment center, and the fulfillment services are helpful for several reasons. The eCommerce retailer will focus on other relevant business tasks like marketing and product selection rather than fulfillment tasks.

There are innumerable advantages of working with a fulfillment company in the USA. To get started, the fulfillment centers will eliminate the need to store or manage inventory. A 3PL service will ensure your merchandise is stored securely in an outsourced warehouse; thus, you have no stress about the additional warehouse space. The fulfillment center will have easy access to the products, while they'll be able to pull out and ship the products from the warehouse as and when required. This can ensure speedy delivery of your products to your consumers, which will ensure your buyers are happy and satisfied.

Furthermore, you won't have to worry about shipping or packing. Working alongside the fulfillment centers in Chicago will ensure the packing and shipping responsibilities are lying in responsible hands. Once your products have been taken out from the 3PL warehouse, they will be packed quickly and shipped in real-time. Plus, you won't have to bear a la carte shipping expenses. More importantly, you can dedicate your time to expanding your business.

While collaborating with fulfillment warehouse services in Los Angeles, you can hand off a major and a large chunk of your regular business activities to another organization that can fulfill it for you. As a result, this will offer you more time to establish your business and attract new consumers. These services will allow you to keep your existing consumers engaged while increasing their chances of coming back.