If you are
opening an online store, you must understand that unlike the traditional modes
of shopping and buying, your customers will not have the advantage of seeing
their purchase before the order gets delivered. At the same time, there can be
a bunch of reasons for them to return the order and either exchange it for a
different product or get a refund back. To make the process of reverse
logistics as simple as possible it is time you took the help of the order fulfillment centers in India and make
returns seamless for your customers. Read on to find out the top three reasons
why you need an eCommerce fulfillment company for reverse
logistics.
Scheduled Pickups from the Customer’s Doorstep: The basic idea
behind online shopping is that your buyers can purchase everything they need
and shop to their heart’s content from one location and do not have to go out.
The biggest advantage of 3rd
party logistics companies is that they allow direct order pickups
from the doorstep of their home, office, or whichever address they prefer. Not
only do they not have to face any complications or exert extra effort for
returning a product, but they can also schedule the order pick-up as per their
convenience.
Boosted Sales Based on Enhanced Customer Experience: When your
customers are happy, your sales increase which automatically results in bigger
profits. The 3rd party logistics companies enhance your customer’s shopping
experience through easy returns and coherent return policies which helps in
maximizing sales and bringing in more revenues.
You Can Choose What Happens to The Returned Order: What makes ecommerce
fulfillment companies an absolute need of the hour as far as
reverse logistics is concerned is that you as the client can decide whether
they want the returned order in the warehouse or whether you want to dispose of
it. You could also choose whether you want the border to be inspected and
discarded or shipped to a specific location.