Why Ecommerce Fulfilment Services Is Useful?

For any eCommerce, the topmost priority is to get customer satisfaction. A customer is not satisfied until the product/service they ordered/required is not delivered properly on time. In order to achieve this, it is very important to manage all the processes related to orders smooth and efficient without compromising with the quality. This is where eCommerce fulfilment comes into picture.

What is Order fulfilment service for eCommerce?

Once a customer places the order in eCommerce platform, there are multiple processes which needs to be performed in order to complete the delivery of the product. This operation includes storage, inventory management, order management, packing, shipping, returns, post order tracking etc. All these operations collectively refer to order fulfillment service for ecommerce. In other words, It assists the eCommerce platform in managing all operations since the customer places an order till it gets deliver to the customer.

Operations of Order fulfillment service:

Order management

Order management by order fulfillment services is the process of tracking all orders any customer places. It involves orders received by customer, logging and tracking and completing orders. Ecommerce businesses should be able to manage all orders in single spot, from when they are received to when they are out for delivery.

Inventory management

Inventory management is the process which involves keeping an eye of an ecommerce business’s stocked goods including storing inventory, ordering and restocking inventory, and inventory forecasting.

Ecommerce shipping

Ecommerce shipping involves the type of delivery offered by Ecommerce platform and the charge involved. Ecommerce shipping services Depends on the source of product, destination of customer, type of products with different sizes and wights, delivery speeds and many other factors.

Warehousing

Warehouse is the place where the product is stored before delivering to customer. Warehousing is the process of storing the products safely in organized way so that the product is easily located once the order is received from the customer.

Returns management

Order Fulfillment Centers in India of any process related to orders returned by the customer falls under return management. This includes receiving, assessing, and processing returned items back into the available stock. Adding this functionality in eCommerce Operations results in increase of time and cost.