Top questions to ask from your shortlisted e-commerce order fulfilment companies

 The advent of new technology and the online environment has made a significant impact on our lives. Online shopping and e-commerce operations are experiencing a boom and fulfillment centers are important in ensuring that products are delivered effectively and timely. This means that they pick, pack, and ship the orders on behalf of the clients. This means that you have experts managing critical aspects of order packaging and delivery. 

 

If you are planning to choose from a list of top e-commerce order fulfillment companies then are some of the questions that you should ask and avoid - 

• Avoid - Do you have 10k sq. ft. space in your facility?

 

Ask - Has your order fulfilment service for e-commerce sufficient room for scalability?

• Avoid - How large is your existing distribution channel or network?

 

Ask - What is the extent of e-commerce order retail fulfilment services on offer? How much additional capacity can the same accommodate? Where such centers located and what are is the added value to my existing systems? 

• Avoid - Do you have performance measurement and data calculation for reporting?

 

Ask - What key fulfilment metrics and analytics will be shared with you? How will they leverage the information and help you to improve your business performance? 

• Avoid - Do you have any existing clients or experience with fulfilment? 

 

Ask - What percentage of the operations is dedicated to e-fulfillment? Who will handle my business?

 

• Avoid - How many employees does your business have?

Ask - What is your associate retention rate in comparison to the industry average? 

  

• Avoid - What parcel methods and carrier technology do you use? 

 

Ask - Can you leverage your existing relationship with carriers and delivery resources to ensure affordable shipping costs? 

• Avoid - What kind of fulfilment systems do you currently use?

 

Ask - How many transactions can your business currently support? What is the additional volume they are willing to handle? Ask about their strategies to manage festival or peak season orders. 

• Avoid - Can you process returns?

 

Ask - Do you have the right SOP and systems to track and manage returns?

 

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